Terms & Conditions
Explore the comprehensive betting guidelines at Granawin Casino. These rules outline how bets are placed, winnings are settled, disputes are handled, and specific conditions apply to various sports and events. They form the basis for all interactions between the bookmaker and its customers, whether through the website or physical betting locations.
These Terms and Conditions may be updated periodically by the company. Significant modifications will be communicated to users where feasible, but customers are encouraged to review this page regularly for the latest version. In cases where multiple language editions exist, the English text takes precedence.
General Provisions
Customers must be at least 18 years old or meet the legal age of majority in their jurisdiction (whichever is higher) to place bets and agree to these rules. Responsibility for compliance rests with the individual. The bookmaker may refuse service or void bets if rules are breached.
Access to the platform may be restricted or illegal in certain countries. The mere availability of the site in a specific region does not constitute authorization for use. Users must confirm that online gambling is permitted in their location and seek independent legal advice before registering or depositing funds.
The bookmaker can close accounts and refund remaining balances (after adjustments) if users are found to reside in prohibited jurisdictions. A list of restricted countries includes, but is not limited to, the United States, United Kingdom, Russia, Ukraine, Australia, France, Netherlands, and various others. Laws evolve, so users bear ongoing responsibility to stay compliant.
The bookmaker reserves the right to decline bets without explanation, settle wagers using data from official processing centers, and pay out winnings within 30 days of official results being published. Customers should verify payouts promptly and raise any disputes in writing within 10 days (or 72 hours for certain cyber-live events), providing all relevant details.
Bets are considered valid once accepted under the offered terms. Any known outcomes at placement lead to settlement at odds of 1.00. Technical errors, obvious misprints, or violations may result in bets being voided or settled at odds of 1. Suspicious activity, such as match-fixing indications, allows the bookmaker to invalidate bets and settle at 1.00 without obligation to provide proof.
Disputes follow a pre-trial process: written complaints must be submitted within 10 days of awareness of the issue, with supporting evidence. Failure to resolve leads to court proceedings in the bookmaker’s registered jurisdiction.
Customers must safeguard login credentials. Bets placed using an account are binding. The bookmaker bears no liability for indirect losses, connection issues, or third-party misuse unless notified promptly.
Account Management and Restrictions
Only one account per person is permitted. Duplicate registrations, use of false details, fraud, collusion, syndicate activity, bonus abuse, or use of automated tools may lead to account closure, voided bets/bonuses, and forfeiture of funds. The bookmaker may request verification documents, conduct video calls, or require postal submission. Refusal to verify can result in account blocking and fund freezing.
Inactive accounts (no login for 12 months) may be blocked; reactivation requires contacting support.
Responsible Gambling
Gambling should remain entertainment, not a revenue source. It can lead to issues like depression, strained relationships, or financial harm. The platform promotes responsible play and does not target vulnerable groups.
Self-exclusion options are available for set periods (week, month, 6 months, year). Contact [email protected] to activate. During exclusion, creating new accounts is prohibited, and the company assumes no liability for continued play under different details.
Customers can access bet history, set limits, and seek assistance. If multiple “yes” answers apply to self-assessment questions (e.g., uncontrolled spending, lying about gambling, depression linked to losses), professional help is advised.
Eligibility and Restricted Regions
Only players from jurisdictions where online gambling is legal may register. Attempting to bypass restrictions by falsifying location details can lead to account closure and loss of winnings. Additional restrictions apply to specific games or providers (e.g., certain slots unavailable in listed countries).
Accepted Currencies and Transactions
Supported currencies include EUR, USD, CAD, and many others. No transaction fees are charged by the platform, but users cover any external provider or tax obligations. Deposits must generally be wagered (3x for casino, 1x for sports) before withdrawals.
Betting and Settlement Rules
Bets are final upon server registration and confirmation. Minimum stake is typically €0.10, with payout caps (e.g., €100,000 per bet). The bookmaker may limit stakes or odds and void bets on erroneous terms, abandoned events, or known results.
Markets include 1X2, correct score, over/under, handicaps (including Asian), double chance, both teams to score, and more. Specific rules apply to dead heats, outrights, and extra markets (e.g., first goalscorer, penalty awarded).
Live betting follows similar principles, with no edits allowed post-acceptance. Results are based on official sources; discrepancies are resolved using federation data or TV broadcasts.
Liability and General Disclaimer
The platform is not liable for technical issues, data errors, or losses from participation. Users indemnify the company against claims arising from their use. Errors in crediting or payouts may be corrected by deduction or recovery.
Verification and Withdrawals
KYC requires identity proof, payment method confirmation, and address verification. Withdrawals start at €10, with daily/weekly/monthly limits unless higher VIP status applies. Processing may take up to 3 days; verification delays can hold funds. Jackpots from certain providers may be restricted by country.
Anti-Fraud and Promotion Rules
Strict measures address collusion, advantage play, bonus abuse, low-risk strategies, chargebacks, and more. Violations can lead to account termination, voided winnings, and reporting to authorities.
These rules ensure fair play and protect all parties. Participation confirms acceptance of all provisions.